An AI receptionist for Heating Engineers. No-heat calls, triaged 24/7

Hands on a heat exchanger, you can’t reach for the phone, and the homeowner with a dead boiler won’t wait. Cyberstaff answers every call round the clock, separates a genuine no-heat emergency from a routine service, books the work into your diary and texts you the brief. The call you couldn’t take is still your job.

Start free trial Book a callback
Heating engineer servicing the internal components and pump of a gas boiler
  • Trustpilot Excellent on Trustpilot
  • Can answer calls 24/7
  • Setup in 1 minute (no tech skills)
  • No credit card needed

The honest truth about how those calls get lost

Voicemail, agencies and call centres weren’t built for the gas trade

  • Voicemail loses the urgent ones

    A household with no heating doesn’t leave a message and wait; they’re already dialling the next Gas Safe engineer. The most urgent caller is the one most likely to hang up.

  • High-street answering services can only take a message

    An operator who can’t tell a combi from a system boiler, or doesn’t know your rates or your call-out radius, can’t qualify the work. You inherit a name and a number, not a booked job.

  • Call centres charge a premium and still get it wrong

    You pay over the odds for nights and weekends, and they still can’t tell a no-hot-water emergency from a scheduled annual service. Wrong priorities, on your bill.

Cyberstaff

Speaks your trade.

Trained on your services, your prices and your call-out area, on call every hour of the year.

It knows a boiler breakdown from a landlord gas safety check, escalates the emergency, books the work and sends you the details.

A receptionist who understands heating, not a message left on a pad.

An AI Receptionist that understands heating engineers, and answers 24/7

Picture a member of the team who never sleeps, never has an off day, and knows your boiler repairs, installs, services and CP12 work as well as you do. That is what Cyberstaff gives you.

Rather than dropping callers into voicemail or a script-reading call centre, it listens, understands and responds like a receptionist who has worked the gas trade for years.

It runs quietly in the background while you work, so the phone is always covered, even with your arm inside a boiler.

Heating engineer in a hard hat taking a call on a mobile phone

What it does

It takes a detailed message, and can book the job

Cover every call, day and night

Your phone stays answered whether you’re on the tools or long since clocked off.

Where the work quietly slips away

A missed call is a boiler job, and it just went to the next engineer

Draining a system or halfway across town between services, you can win the phone or win the work, never both at once. The hard part: a no-heat caller almost never leaves a voicemail. They simply ring down the list until someone picks up.

  • 8 in 10 No-heat callers who hang up rather than leave a voicemail
  • £2,500+ What a single boiler install is typically worth
  • 40% Of heating calls that come in outside 9 to 5
  • 0 Calls Cyberstaff ever lets ring out

How it works

Answered, triaged, booked, while you stay on the job

  1. 1

    Picks up as your firm

    Every call, every hour, answered in your business name in a natural voice. No hold music, no voicemail, no ringing out into nothing.

  2. 2

    Qualifies and prioritises

    Breakdown or install? Annual service or landlord CP12? It asks the right questions, weighs the urgency, and books the work straight into your diary.

  3. 3

    Hands you the brief

    The moment the call ends, a tidy SMS and email arrive: name, address, the fault, the urgency. Approve it or call back with a single tap.

Get started for free

Free 7 day trial. No credit card required.

Built for the trade

It already speaks heating

Integrations

Works with your calendar, and 9,000+ apps

Cyberstaff books straight into Google Calendar and Outlook out of the box, and connects to 9,000+ apps through Zapier, so bookings and contacts land where you already work, with no double entry.

Simpro
Field service
Payaca
Job management
BigChange
Field service
Google Calendar
Scheduling
Outlook
Scheduling
Xero
Accounting
Bark
Leads
Zapier
9,000+ apps

Pricing

One booked boiler job covers the cost of the year

Starter

£30/ month

For small businesses who need AI to answer calls when they can’t. Includes 100 minutes of talk time (about 50 inbound calls a month). Additional minutes £0.30/min.

What’s included
  • 24/7 AI phone answering
  • Call recordings & transcripts
  • Bookings & Calendar integration
  • Email & SMS notifications
  • Answer multiple calls at once
  • Transfer calls
  • Post call SMS follow up
  • AI SMS conversations
  • Website SMS widget
  • Customer memory
  • Multilingual conversations
  • Custom workflows
  • Custom integration
  • Priority support
Get started
Popular

Growth

£75/ month

For growing businesses who want all AI receptionist features. Includes 300 minutes of talk time (about 150 inbound calls a month). Additional minutes £0.25/min.

What’s included
  • 24/7 AI phone answering
  • Call recordings & transcripts
  • Bookings & Calendar integration
  • Email & SMS notifications
  • Answer multiple calls at once
  • Transfer calls
  • Post call SMS follow up
  • AI SMS conversations
  • Website SMS widget
  • Customer memory
  • Multilingual conversations
  • Custom workflows
  • Custom integration
  • Priority support
Get started

Scale

£120/ month

For established businesses that need priority support and training. Includes 600 minutes of talk time (about 300 inbound calls a month). Additional minutes £0.20/min.

What’s included
  • 24/7 AI phone answering
  • Call recordings & transcripts
  • Bookings & Calendar integration
  • Email & SMS notifications
  • Answer multiple calls at once
  • Transfer calls
  • Post call SMS follow up
  • AI SMS conversations
  • Website SMS widget
  • Customer memory
  • Multilingual conversations
  • Custom workflows
  • Custom integration
  • Priority support
Get started

FAQ

What heating engineers want to know

Will it handle a no-heat call at two in the morning?

Yes. It answers cold winter nights, weekends and bank holidays at no extra cost, flags emergencies (no heating, no hot water, a suspected gas leak) as urgent, and texts you straight away so you decide what can wait until morning.

What about a job I can’t take on?

Nothing is committed without your say-so. Every enquiry reaches you as a summary with the caller’s full details. If you can’t take it, you simply don’t confirm, and you’ve still got the lead to book for later in the week or pass to a trusted mate. It also filters out the time-wasters and spam before they reach you.

Do I have to change my number?

No. Keep your number and forward calls to Cyberstaff when it suits; all the time, only when you’re busy, or just after hours. Prefer a separate number for your ads or website? That’s also an option, we’ll give you a dedicated one.

Will callers be able to tell it’s an AI?

Your call. By default it sounds like a real receptionist; natural, professional, and with no script-reading. Prefer it to say it’s an AI assistant? Change the greeting and it will. It’s your AI receptionist, you’re in control.

Will it book straight into my calendar and software?

Yes. It works with Google and Outlook calendars out of the box, and pushes bookings into thousands of other apps via Zapier with more integrations planned. It sends a booking request for you to confirm, so you keep control of the diary and there are no double bookings.

What happens after each call?

Straight away you get a notification with the caller’s name and number, why they rang, and any booking or message they left. It’s all saved in your dashboard too, with the recording and full transcript, so you can follow up fast and nothing slips through.

How quickly can I go live?

In under 60 seconds. Point it at your website, it learns your services and prices, and you make a test call before it ever answers a real one.

Can I update how it responds later?

Yes, anytime. Change its answers, tone or any of your business details whenever you like and Cyberstaff updates instantly; no waiting, no call-outs and no extra cost.

What does the free trial include?

Everything. The free trial gives you full access to every feature; call answering, bookings, transcripts, summaries and notifications, so you can hear it handle real calls before you pay a penny.

Can I cancel anytime?

Yes. There are no contracts and no setup fees, so you can cancel anytime straight from your dashboard. You stay because it’s working, not because you’re locked in.

No more boiler jobs slipping away while your hands are full

Start free today, and your AI Receptionist is answering as your business in about a minute.

Rated Excellent on Trustpilot · No card · Cancel anytime