The AI receptionist for Opticians. Your practice, always reachable

On a full clinic day, the front desk can’t pre-screen a patient, greet a walk-in and answer the phone all at once. Cyberstaff steps in to take every call, day or night, books eye tests into your diary and sends you the details, so nobody rings out while your team is caring for patients.

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Optometrist adjusting a phoropter while testing a patient’s vision during an eye examination
  • Trustpilot Excellent on Trustpilot
  • Can answer calls 24/7
  • Setup in 1 minute (no tech skills)
  • No credit card needed

Where the usual options let patients down

A patient ringing about their eyes deserves a real answer

  • Voicemail leaves patients hanging

    Few people will talk to a recorded message about a recall or a new appointment. More often they quietly ring the practice down the high street instead.

  • High-street answering services are out of their depth

    An operator who doesn’t know NHS from private, your test fees or how dispensing works can’t reassure a caller or fill a slot; they can only take a name.

  • Out-of-hours call centres charge more for less

    You pay a premium for evening and weekend cover, yet they still can’t tell an overdue recall from a glasses collection, or a routine query from a red, painful eye.

Cyberstaff

A receptionist who actually knows your practice.

Cyberstaff learns your sight-test fees, NHS eligibility, contact lens services and opening hours.

It books the appointment, gently flags anything urgent for your team, and sends you the details: a genuine answer, not a note left on the desk.

An AI Receptionist for opticians: a calm front desk that never closes

Picture a receptionist who is always on, never needs a lunch break, and knows your sight-test fees, NHS eligibility and appointment types by heart. That, in short, is Cyberstaff.

Rather than leaving a patient on hold while the team pre-screens, or sending them to voicemail after closing, it listens, understands and replies with the warmth and care of a well-trained front-desk colleague.

And it does all of this without taking anyone off the floor, so the practice stays welcoming and reachable even when every test room is in use.

Optician in glasses taking a call on a mobile phone

What it does

It takes a detailed message, and can book the job

Start free and keep every booking

With Cyberstaff answering, your practice stays open to callers even when the desk is at its busiest.

The problem

A missed call is usually a sight test booked elsewhere

The phone is always busiest when your team is with patients. Someone chasing a recall or a glasses collection rarely waits to leave a voicemail; they book with the next practice, and an empty chair is takings you simply can’t claw back.

  • 8 in 10 Callers who hang up rather than leave a voicemail
  • 2 years Usual private prescription sight-test recall interval
  • 1 in 3 Calls arriving while the desk is with a patient
  • 0 Calls Cyberstaff ever lets ring out

How it works

It answers warmly, books neatly, and lets your team stay with the patient

  1. 1

    A warm welcome in your name

    Every call, around the clock, answered as your practice in a calm, natural voice. No hold music, no voicemail, no ringing out when things get hectic.

  2. 2

    The right questions, the right slot

    NHS or private? Sight test, contact lens check or a collection? It asks gently, flags anything that sounds urgent for your team, and places the appointment in your diary.

  3. 3

    The details, tidied up for you

    A clear SMS and email summary arrives the moment the call ends: name, number, reason and the appointment requested. Approve it or call back with a single tap.

Get started for free

Free 7 day trial. No credit card required.

Built for your practice

It already speaks eyecare

Integrations

Works with your calendar, and 9,000+ apps

Cyberstaff books straight into Google Calendar and Outlook out of the box, and connects to 9,000+ apps through Zapier, so bookings and contacts land where you already work, with no double entry.

Optix
Optical PMS
Acuitas
Optical PMS
Flex
Optical PMS
Google Calendar
Scheduling
Outlook
Scheduling
Xero
Accounting
Bark
Leads
Zapier
9,000+ apps

Pricing

One booked sight test, and it has already paid for itself

Starter

£30/ month

For small businesses who need AI to answer calls when they can’t. Includes 100 minutes of talk time (about 50 inbound calls a month). Additional minutes £0.30/min.

What’s included
  • 24/7 AI phone answering
  • Call recordings & transcripts
  • Bookings & Calendar integration
  • Email & SMS notifications
  • Answer multiple calls at once
  • Transfer calls
  • Post call SMS follow up
  • AI SMS conversations
  • Website SMS widget
  • Customer memory
  • Multilingual conversations
  • Custom workflows
  • Custom integration
  • Priority support
Get started
Popular

Growth

£75/ month

For growing businesses who want all AI receptionist features. Includes 300 minutes of talk time (about 150 inbound calls a month). Additional minutes £0.25/min.

What’s included
  • 24/7 AI phone answering
  • Call recordings & transcripts
  • Bookings & Calendar integration
  • Email & SMS notifications
  • Answer multiple calls at once
  • Transfer calls
  • Post call SMS follow up
  • AI SMS conversations
  • Website SMS widget
  • Customer memory
  • Multilingual conversations
  • Custom workflows
  • Custom integration
  • Priority support
Get started

Scale

£120/ month

For established businesses that need priority support and training. Includes 600 minutes of talk time (about 300 inbound calls a month). Additional minutes £0.20/min.

What’s included
  • 24/7 AI phone answering
  • Call recordings & transcripts
  • Bookings & Calendar integration
  • Email & SMS notifications
  • Answer multiple calls at once
  • Transfer calls
  • Post call SMS follow up
  • AI SMS conversations
  • Website SMS widget
  • Customer memory
  • Multilingual conversations
  • Custom workflows
  • Custom integration
  • Priority support
Get started

FAQ

The questions opticians tend to ask first

What happens to calls once the practice has closed for the day?

It carries on answering, evenings, weekends and bank holidays at no extra cost, booking sight tests and contact lens checks, and quietly gathering recalls and collection queries overnight so the diary fills while you’re shut. Anything that sounds urgent, such as sudden vision loss, flashes and floaters or a red, painful eye, is flagged and texted to your team straightaway.

Does it really understand the difference between NHS and private sight tests?

It does. It learns your test types, fees and NHS eligibility from your website, so it can explain the difference, check the basics with the caller and book the right appointment. It gathers details and books; it never offers clinical or medical advice, which always stays with your optometrists.

Do I have to change my number?

No. Keep your number and forward calls to Cyberstaff when it suits; all the time, only when you’re busy, or just after hours. Prefer a separate number for your ads or website? That’s also an option, we’ll give you a dedicated one.

Will callers be able to tell it’s an AI?

Your call. By default it sounds like a real receptionist; natural, professional, and with no script-reading. Prefer it to say it’s an AI assistant? Change the greeting and it will. It’s your AI receptionist, you’re in control.

Will it book straight into my calendar and software?

Yes. It works with Google and Outlook calendars out of the box, and pushes bookings into thousands of other apps via Zapier with more integrations planned. It sends a booking request for you to confirm, so you keep control of the diary and there are no double bookings.

What happens after each call?

Straight away you get a notification with the caller’s name and number, why they rang, and any booking or message they left. It’s all saved in your dashboard too, with the recording and full transcript, so you can follow up fast and nothing slips through.

How quickly can I go live?

In under 60 seconds. Point it at your website, it learns your services and prices, and you make a test call before it ever answers a real one.

Can I update how it responds later?

Yes, anytime. Change its answers, tone or any of your business details whenever you like and Cyberstaff updates instantly; no waiting, no call-outs and no extra cost.

What does the free trial include?

Everything. The free trial gives you full access to every feature; call answering, bookings, transcripts, summaries and notifications, so you can hear it handle real calls before you pay a penny.

Can I cancel anytime?

Yes. There are no contracts and no setup fees, so you can cancel anytime straight from your dashboard. You stay because it’s working, not because you’re locked in.

Keep your appointment book full and your phone calmly answered

Start free today, and your AI Receptionist will be greeting callers as your practice within the minute.

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