AI Front Office
Cyberstaff is the AI front office for UK business. It answers every call, text and WhatsApp enquiry 24/7. Books jobs, chases follow-ups and routes complex calls, so nothing is ever missed.
Choose an industry below to listen:
Trusted by 5,000+ UK small businesses
The problem
Businesses lose money at the phone in two places: the calls nobody answers, and the follow-ups nobody gets round to. Voicemail doesn't book jobs. A stretched front desk can't cover nights, weekends and lunch.
33%
of calls to small businesses go unanswered - and most callers don't ring back, they ring your competitor.
68%
of enquiries don't need a human - the AI can deal with it.
7.3 hrs
a week lost to call notes, callbacks and admin that never needed a human.
What Cyberstaff does
One AI that picks up, books, acts and knows when to hand over - the way your best human staff member hire would, only 24/7 and at any volume.
Answers
It understands what people actually say - even names, addresses and postcodes across every accent - so no one gets "sorry, can you repeat that," and no one gets a frustrating IVR ("press 1 for sales, 2 for support").
Books & acts
Checks your calendar and books the appointment, captures and qualifies the lead, sends the confirmation, and logs it all in your CRM.
Escalates
With full context of who's calling and what they need. Filters nuisance and sales calls. Only ever acts within the rules you set.
Proof
From a one-van trade to a 100-seat call centre, 5,000+ UK businesses answer the phone with Cyberstaff.
"By the time I ring the customer back between jobs, the booking is basically done."
Nicholas Smith
Founder, Right Flow Plumbing Solutions
"If you are giving someone a luxury experience and charging £275 for a treatment, they deserve not to be interrupted."
Eileen Sterne
Founder & Aesthetic Nurse, Cottage Aesthetics Clinic
"The amount it has already captured that we would have lost is unbelievable. It is a game changer."
Leah Iulisca
Owner, Bournemouth Airport Transfers · ~30 drivers
"Cyberstaff has helped us answer more calls, route customers to the right place and keep our people focused on customers we can genuinely help."
Jordan Green
Director, Accident Claim Helpline · 25-seat FNOL team
"The interaction is everything. Customers have a real conversation and feel heard."
Kayleigh Holloway
Office Manager & Co-owner, Wolverine Garage Doors
How it works
No new phone system. No rip-and-replace. No code.
Keep your existing line, or get a new one in a couple of clicks.
Point Cyberstaff at your website or upload your info; set your booking rules, hours, custom questions and tone.
It starts answering, booking and escalating. Watch every call, summarised, in one place.
Built on our own AI
Most providers stitch together off-the-shelf models. We build our own - proprietary speech, turn-taking and noise models engineered for messy, real-world phone calls, then fine-tuned on your business.
Proprietary speech model catches every detail.
14 Mill Road,
Cambridge CB1 2AD
Advanced turn-taking model waits for natural pauses.
No interruptions.
Natural flow.
Proprietary noise model removes real-world noise.
Clear speech.
Zero distractions.
Business model understands context, policy and intent.
Understands intent.
Takes the right action.
Integrations
Cyberstaff plugs into your CRM, calendar, phone system, messaging, field service and accounting tools, so every call updates the right record automatically.
A few of the tools we already plug into. See all integrations
Pricing
Start free. Pick the package that fits your call volume. Move up and down at any time. No contracts, cancel any time.
Starter
£30/ mo
For small businesses who need AI to answer calls when they can't. Includes 100 minutes of talk time (about 100 inbound calls a month). Additional minutes £0.30/min.
Growth
£75/ mo
For growing businesses who want all AI receptionist features. Includes 300 minutes of talk time (about 300 inbound calls a month). Additional minutes £0.25/min.
Scale
£120/ mo
For established businesses that need priority support and training. Includes 600 minutes of talk time (about 600 inbound calls a month). Additional minutes £0.20/min.
We'll tailor a self-serve plan to fit.
For call centres
Callers say what they need in plain English and get there in one conversation. No "press 1," no dead ends.
Match callers to the right agent or skill set, prioritise vulnerable and urgent customers, reallocate positions dynamically.
Natural-language data capture while customers are still in the queue, to speed up outcomes and lift CSAT.
Cyberstaff absorbs the spikes and out-of-hours volume so nothing hits voicemail.
Filter basic questions, wrong numbers and non-related calls before they reach skilled staff.
Every call scored against your standards; see volumes, outcomes, conversion and drop-off.
Works with your existing SIP trunk and phone system
Explore Cyberstaff for call centresFAQ
Most businesses are answering calls the same day. Connect your number, point Cyberstaff at your website so it can learn your business, set your hours and booking rules, and go live. No new phone system and no code.
Yes. Keep the number you already use — Cyberstaff sits in front of it. It plugs into your CRM, calendar, phone system and messaging so every call updates the right record automatically, and it works with your existing SIP trunk.
It's built on our own speech and turn-taking models, tuned for real phone calls. It waits for natural pauses instead of talking over people, and understands names, addresses and postcodes across every accent — so callers don't get "sorry, can you repeat that."
That's your call. Cyberstaff introduces itself however you choose — many customers have it say it's an AI receptionist up front. You set the tone, the greeting and what it's allowed to say.
Yes. It answers multiple calls at once with no queue of its own, absorbs spikes and out-of-hours volume, and routes what needs a person to the right agent with full context. See the call centre section above.
It hands over the moment one is needed, with full context of who's calling and what they need — so your team doesn't start from scratch. You decide which situations always escalate.
Completely. Cyberstaff only ever acts within the rules you set — booking windows, what it can quote, which questions to ask, when to escalate and what it must never do.
Cyberstaff is UK-based and built to be trusted with your customers: GDPR compliant, ISO 27001 certified and Cyber Essentials certified. Call recordings and transcripts stay in your account, under your control.
Plans start at £30/mo for 100 minutes of talk time, with Growth at £75/mo and Scale at £120/mo. Start free, then pick the package that fits your call volume and move up any time. Higher volumes are tailored — talk to us.